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FAQ

Q - Are the reservations I make through Magical Journeys the same as reservations I would make directly through Disney?

A - Yes. The confirmation number you receive when you book through us is a Disney confirmation number. These reservations cannot be accessed through the Disney website at this time. We are hoping they will have the technology to do so soon.

Q - If I book now, and a special package is released, do you apply the discount?

A - We usually know about the discounts before the general public, so we have access to first inventories. If you have an existing reservation with us, we regularly monitor and apply promotions that come up to ensure you are getting the best priced vacation package. All special packages are subject to availability, so if your resort is not available, we will tell you what options you have to save money. We are experts are securing lowest rates and will work to ensure you get the best available price.

Q. What does this monitoring service cost?

A. Nothing! There is no charge at all for our service. If you feel the need to pay a fee, please see our FEE page

Q - Who will charge my credit card?

A. We provide the information to Disney and your credit card is charged directly by Disney. You will receive a confirmation number that has been generated by Disney, and your statement will reflect a charge processed by Disney.

Q - What are the Deposit, Cancel and Change policies for Disney Vacations?

A. Magical Journeys abides by the Booking Terms and Conditions imposed by Disney. We do not add any additional charges or fees. The terms and conditions are listed below:

Walt Disney World Room Reservation

Deposit - A deposit equal to one night's rate plus tax is needed to secure your room.

Balance Due -The remaining balance is due at check in. You may prepay your final balance if you choose up to 5 days prior to arrival.

Cancel Policy - If you need to cancel your vacation, there is no penalty for canceling as long as you do so 5 or more days before your arrival. For cancellations less than 5 days prior to arrival, a one night room fee plus tax will be assessed.

Change Policy - There are no change fees on room only reservations, your deposit is transferable to a new reservation should you need to reschedule.

Contact your agent for more information on any of the above polices. Disney reserves the right to modify these polices at any time.

Walt Disney Travel Company® Reservations

RATES -All rates are subject to change until package is paid in full. After package is paid in full, rate is subject to change due to imposition of taxes or other charges of governmental authorities. All rates are in U.S. dollars.

BOOKING PROCEDURES - Package reservations are not accepted until confirmed by confirmation number. Package features for all plans are subject to change and may be based on features available at time of arrival, not those in effect at time of booking. Documents will be delivered via express service for reservations made 14 days or less prior to arrival and will incur an additional $10 fee.

PAYMENT PROCEDURES-

CANCELLATION AND CHANGE FEES

• For a cancellation made 44 to 6 days prior to arrival, there is a cancellation fee of $100 per package plus any cancellation fees assessed by hotels or other suppliers.
• For a cancellation made 5 days or less prior to arrival, there is a cancellation fee of $200 per package plus any cancellation fees assessed by hotels or other suppliers. No refunds will be given to no-shows.
• For a change made 44 days or less prior to arrival or that results in a rate change, there is a change fee of $50 per package plus any change fees assessed by hotels or other suppliers.
• For changes, the change fees must be paid in addition to any increase in rate resulting from the change.

• If your air travel has been ticketed, there will be an additional cancellation or change fee per ticket equal to the higher of (i) $125 and (ii) the cancellation or change fee assessed by the airline. Please note that (x) cancellation of a nonrefundable airfare results in a charge equal to the entire amount of the airfare and (y) cancellation of a refundable airfare must be made at least 1 business day prior to departure.
• Travel insurance is nonrefundable once deposit has been received. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees.
• If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded.

CHANGE PROCEDURE - Changes affecting outbound flights or first night's accommodations must be made at least 6 business days prior to arrival. All existing documents must be returned to Walt Disney Travel Co., Inc. via overnight delivery service and revised documents will be delivered express at an additional cost of $10. Land portions of the booking cannot be cancelled without canceling the air reservations. Airlines/hotels/suppliers do not permit changes in certain situations.

REFUNDS - No refunds will be made for unused admission tickets or features. Any refunds as a result of changes to the package must be requested in writing within 60 days after departure and will be assessed a $25 processing fee. All documents must be returned in order to process a refund. We reserve the right to make refunds in accordance with the method that payment was received. No air refunds will be made after travel has commenced or if a flight is missed/delayed.

DOCUMENTS - Documents will be mailed approximately 40 days prior to arrival (after receipt of final payment). Nonrefundable airfare tickets will be mailed immediately after payment of that component of your package. Due to various restrictions, documents cannot be shipped to all locations. Title to the documents passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note. Any lost or misplaced documents will result in additional fees. Disney attraction tickets will be picked up by the guest at the hotel at check-in.

ATTRACTION TICKETS - Parks, restaurants, attractions and other recreation and entertainment are subject to change without notice and may close temporarily due to refurbishing, capacity, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced.

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Disney Cruise Line® Reservations

Group Travel Policies for group travel may vary. Please contact your travel agent for specifics.

Cruise Contract -

Your ticket is the Cruise Contract (available at www.disneycruise.com/cruisecontract) The forms needed for your vacation can be completed online by registering and logging into disneycruise.com and selecting My Disney Cruise or you will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions which govern your cruise vacation and affect your legal rights. It must be signed by all Guests upon check-in at a Walt Disney World® hotel or prior to embarkation at the Disney Cruise Line® Terminal. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control.

Deposit/Payment Information - A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. Final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) must be received on the date determined at the time of booking. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.

Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.

For payments by U.S. Postal Service send to: Disney Cruise Line PO Box 277763 Atlanta, GA 30384-7763

For payments by services such as Federal Express®, Airborne®, or UPS® send to: Disney Cruise Line Bank of America Lockbox Services Lockbox 277763 6000 Feldwood Road College Park, GA 30349 407-566-3500

Cancellations/Refunds - Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. When applicable, monies are refunded based on exc hange rates at the time of cancellation, not the exchange rate at the time of payment. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation protection Plan is not effective until final vacation payment is made.

Included in Vacation Fare Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the vessel.

Excluded from Vacation Fare The resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The cruise portion of the fare does not include shore excursions (including excursions to St. John), sightseeing, recreation or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include airfare, ground or baggage transfers, Government taxes and fees, which consist of all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees, and international arrival and departure taxes.

Right to Change Itinerary/Detention Disney Cruise Line® may in its sole discretion and without prior notice change, substitute, postpone, cancel, or deviate from any scheduled sailing, itinerary, or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by Guest as a result of any such change, substitution, postponement, cancellation, or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness, or other cause. Cancellations/Refunds Cancellations must be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations. If the cancellation request is received 60 or more days prior to the vacation commencement date, 100% of the amount of the vacation price paid will be refunded. Cancellation requests received less than 60 days prior to the vacation commencement date will be assessed cancellation fees as follows, regardless of resale of stateroom or hotel room:

• * 59-30 days prior to vacation commencement date, applicable deposit per Guest
• * 29-8 days prior to vacation commencement date, 50% of vacation fare per Guest
• * 7 days or less prior to vacation commencement date, no refund

No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's travel agent if the reservation is made through a travel agent. Disney Cruise Vacations is not responsible for the receipt of refund moneys by Guests from their travel agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain travel agents may withhold an agency cancellation fee. For your peace of mind, we recommend the purchase of Travel Insurance. Please note that changes made to overall party size may result in a change to the rate.

Service Fees Any changes or cancellations to your cruise vacation or Disney Cruise Line® air arrangements may be subject to additional fees including, but not limited to, service fees for documents.

Rates Subject to Change Disney Cruise Vacations reserves the right to change all prices that appear in this brochure without prior notice. Such price changes will not affect bookings with paid deposit or timely final payment, except where the increase results from increases in Government taxes and fees.